Get to know our Staff.

Nancy, Office Administrator

Although I have many years experience in customer service, 25 of those have been specifically with Crossroads Optometric.  I enjoy the patients and know that every day when I come to work, it will never be the same as yesterday!!  It has been interesting seeing the changes in technology and how it affects our visual needs and wants.  My husband and I have lived in Prior Lake for over 25 years.  We have three grown children, 2 sons and a daughter, who is an optometrist.  I enjoy sewing, spending time with my family, and caring for our 2 English bulldogs, Boss and Spike.



Kristin, Receptionist/Billing

I have had 15 years of customer service experience.  After a work layoff I decided to obtain my Medical Administration degree.  I have been with Crossroads Optometric since 2012 and have thoroughly enjoyed learning about the optical field.  I live in Prior Lake with my husband, our son, and a very spunky Weimareiner, Baron.  I enjoy photography, camping, working out and time with my family.



Heather, Receptionist

I graduated from UMD with a BA in Marketing.  My previous work history is in Inventory Management/Buying. After taking time off to be home with our children, I was fortunate to find a healthy work/family balance at Crossroads Optometric starting in Jan 2012.  In addition to working at Crossroads Optometric, I have been a long-time patient and ‘fan’ of Dr. Lisa Dawson-Clausen.  I live in Savage with my husband, two daughters and our lovable Goldendoodle, Truman.  I love travel, boating/swimming and spending time with family & friends.



DeLynn, Tech/Optician

I come to Crossroads with 16 years of medical experience. Although the majority of that is family practice, it has given me the patient care skills and attention to detail that is required of our team. I multifaceted working as a technician, receptionist and optician here at the clinic. I enjoy working with patients and learning new things every day! I lives in New Prague with my husband. We have two daughters. Our oldest is married and has two kids. They also live in New Prague. Our youngest daughter is a junior at University of Minnesota Morris. I enjoys reading, gardening, spending time with my family and synchronized diving.